Service Packages
Giraffe Group Service Packages: Keep your forklifts running smoothly and safely. Tailored service plans to maximise efficiencies , minimise costs, and ensure compliance.
Gold Package (Best for Large Fleets)
Everything in Silver Package PLUS:
Quarterly Service Visits
Routine Maintenance & Fluid Top-ups
Priority Support
Price: Fixed Monthly Rate
Silver Package (Includes Thorough Examination Certification)
1x Service per Year or Every 500 Hours
Comprehensive Inspection Report
Safety Check
Filter & Fluid Replacements
Price: Fixed Monthly Rate
Standard Package (Basic Servicing)
1x Service per Year or Every 500 Hours
Comprehensive inspection report
Safety Check
Filter & Fluid Replacements
Price: Fixed Monthly Rate
24 / 7 WhatsApp Support
At Giraffe Group, we believe in providing exceptional customer service that goes beyond standard business hours. We understand that your operations don't always stop, and neither do your questions or concerns. That's why we're proud to offer our customers 24/7 WhatsApp support.
Whether you're facing a technical issue, have a question about our services, need to report a breakdown, or simply require immediate assistance, our dedicated team are just a message away. This direct, instant communication channel ensures that you receive prompt and reliable support, regardless of the time or day.
Frequently Asked Questions
What's included in Giraffe Group's service packages?
Our service packages range from basic maintenance checks to comprehensive plans covering parts and labour. We offer Standard, Standard Plus, and Full Service options, as well as mandatory Thorough Examinations to ensure your equipment complies with regulations. Each package is tailored to meet different needs and usage levels.
How do I know which service package is right for my business?
We recommend considering your equipment’s usage, operating environment, and any specific requirements. Our team can assess your needs and advise on the most suitable package to maximise uptime and minimise costs.
How often should my forklifts be serviced?
Service intervals depend on the type of forklift and its usage. Generally, internal combustion (IC) forklifts require servicing more frequently than electric models. We can provide a recommended service schedule based on your equipment and operating conditions.
Does Giraffe Group provide on-site servicing and repairs?
Yes, all our service packages include on-site servicing and repairs performed by our accredited technicians. We understand the importance of minimising downtime, so we strive to provide efficient and reliable on-site support.
What happens if I have an urgent breakdown outside of normal working hours?
You can contact us 24/7 via WhatsApp for immediate assistance. We aim to respond quickly to breakdowns and provide on-site support as soon as possible to get your equipment back in operation.